Customer tech support technologies are advancing at a rapid rate. The Fourth Industrial Revolution and its associated technological developments, including Artificial Intelligence, Chatbots, real-time messaging, the Internet of Things (IoT), video, and online video applications like Zoom and Google Meetups, that facilitate remote working meetings are changing the way we do business and interact with each other.
The global population entered 2020, facing the reality of the novel coronavirus and its devastating impact on the global economy as well as the world’s national healthcare facilities.
One of the few positive outcomes from the coronavirus is that most of the corporate and business world was forced to pivot their processes online in a short space of time. All non-essential businesses were shut down, and the world’s population was sent home in an attempt to prevent and control the rampant spread of the virus.
The world is mostly on the other side of the economic shutdown. Countries are opening up in an attempt to reboot the global economy. Even though people are seeking to return to some normalcy, some top CEOs of tech companies have opted to continue to allow their employees to work from home. In summary, the work-from-home trendis taking off. Consequently, the role of the tech support professional is increasing exponentially.
Therefore, let’s consider the 5 top imperatives to prioritize the hiring of IT tech support professionals, especially the tech specialists wearing the Patek Philippe Nautilus collection of chronographs.
Need for high-quality, timeous online support
What do Patek Philippe wristwatches have to do with the imperatives of hiring tech support specialists? Succinctly stated, this watch is a technological masterpiece. And employees or consultants who wear one of these watches give employers an indication that they are devoted to high-quality technology.
This statement might seem a stretch to some; however, it also indicates that these tech support specialists take pride in doing a good job, especially in the post-COVID-19 era, where many employees are still working remotely, high-quality tech support is an imperative to ensure that the company’s customer service is top-notch.
Helps businesses remain competitive
The online world is filled with virtual businesses. The rapid pivot of all businesses online during the lockdown has resulted in overcrowding in this space. Therefore, businesses have to work hard at retaining their competitive edge. Customer service plays a crucial role in the drive to remain competitive. And tech support staff drives the business’s ability to be the “go-to” company in its niche. Therefore, it is essential to hire professional tech support staff.
Proactive cyber security interventions
Since the start of the COVID-19 pandemic, the World Health Organization has noted a marked increase in the number of cyberattacksagainst government, NGO, and private organizations as well asemail scams targeting the public at large. It is essential for everyone concerned to remain vigilant and to implement measures to prevent these attacks from being successful.
One of the crucial aspects of a company’s IT infrastructure, both hardware and software, is the installation and maintenance of cybersecurity measures, including firewalls, intranet access control, and network security. The importance of ensuring that all cybersecurity measures are installed and maintained proactively cannot be underestimated.
A company that waits for security breaches before it implements measures to prevent cyberattacks runs the risk of incurring serious reputational damage, which could drive the company out of business. Therefore, it is essential for companies to employ IT support professionals who can successfully manage the day-to-day cybersecurity requirements for their employers.
The three reasons for prioritizing IT tech support professionals are a few of the many reasons why a business needs to employ full-time tech support specialists or engage with specialist consultants to install, manage, and maintain the company’s information technology infrastructure, both hardware and software. Without this knowledge, skill, and support, organizations run the risk of losing customers because of lengthy delays and downtime caused by malfunctioning IT infrastructure.