If you have already decided to take advantage of the expertise of a managed IT service firm, kudos to you. You can definitely benefit from a stronger and more robust IT network with everything you need when it comes to IT under one roof. But it’s a decision you shouldn’t take lightly – which means that you should be careful about whom you choose to work with, as they should be able to give you the exact kind and level of service you require. There may be many managed IT service providers out there, but it’s important to remember that not all of them are equal. If you are planning to choose a managed IT service firm, here are the top four aspects you should look for when selecting one.
The managed IT service provider you select should be able to provide you with ample support – 24 hours a day, seven days a week, 365 days a year. But apart from this, they should also be able to provide you with proactive monitoring in regard to security, data, and voice services, among others. Although they can do this remotely – and they should, which means that they can address problems from their end without having to send someone to your site – they should also provide you with a prompt service on-site in case something needs to be physically checked and diagnosed.
The managed IT service provider should also provide you with thorough visibility in regard to your IT network and environment. And they can do so with a customer or client portal through which you can have access to a special dashboard which shows you your IT infrastructure, what has been done to it, what they are working on, and what they still need to do. Additionally, you should have visibility not only in terms of the highest level but also down to the nitty-gritty, the smallest details and components so you can clearly have an idea of how they are all functioning.
A dedicated team
A top-notch managed IT service firm such as www.itbackbone.co.uk should be able to give you a dedicated team of professionals with the right amount of expertise to tackle whatever kind of service you need. This team should adequately manage your business account, and it should include not just sales officers or engineers but also systems designers, project managers, and field managers or engineers. Needless to say, you need this dedicated team to be thoroughly familiar with your IT network and system, so if you have any questions, they should be able to provide you with quick and complete answers.
Service Level Agreements are also crucial in determining how reliable and established a managed IT service provider is. With the proper SLAs, you can tell how successful the provider is at maintaining their network and system, particularly in terms of availability. The SLAs should also be easy to understand and quantifiable.
In addition to the aspects mentioned above, a good and worthy managed IT service provider will be able to offer scalability and flexibility designed to adhere to your needs as they change, and they should, of course, provide you with improved security as well.
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