Call center services are a range of tele-calling services offered by call center companies. These services are voice and text based and include inbound and outbound services. In inbound, the customer makes a call to the call center to avail a . . .

Businesses are struggling to find ways to give them an edge to get ahead of the competition. Customer relationship management (CRM) became a way to do just that. At first, CRM was a glorified Rolodex. It was a place where you simply stored . . .

Small business is big business. In fact, the majority of businesses in the U.S. are small businesses. Businesses with under 500 employees account for 99.7% of the workforce. This means most people rely on small. Firms with under 20 workers makes up . . .