Brands these days are all about marketing to millennials, but these younger consumers are not all that easy to charm. They do not respond to traditional marketing and advertising tactics, which means you need to resort to other means to engage with . . .

Call center services are a range of tele-calling services offered by call center companies. These services are voice and text based and include inbound and outbound services. In inbound, the customer makes a call to the call center to avail a . . .

Businesses are struggling to find ways to give them an edge to get ahead of the competition. Customer relationship management (CRM) became a way to do just that. At first, CRM was a glorified Rolodex. It was a place where you simply stored . . .